For many years, I’ve been using the Breathe Right product to improve my breathing during sleep with great success. It helps me breathe better and get a good nights rest so I am married to this product.
Recently, I’ve gotten a bad batch of them and during the night, the outer layer peels off from the inner sticky layer. I’ve never had this happen before with this product and I’m hoping they fix the manufacturing process so that I can get a good batch soon.
Unfortunately for me, because I use so much of this product, I buy them in big batches to save money. I’m still on my first box but if the entire batch is defective, I’ve thrown away hundreds of dollars and I don’t think I kept the receipt. I sent Breathe Right an email via their website and got the following email back:
Thank you for your email message regarding Breathe Right® Nasal Strips. We are sorry to learn that you have been experiencing problems.
Product quality is very important to us. Could you help us by providing a little more information?
Ideally, we would like to speak to you about your experience and ask that you call one of our Representatives at 1-800-858-6673 weekdays between 9:00 am and 4:30 pm Eastern Time, referring to the case number below.
If you are unable to call us or feel more comfortable replying by email, please reply to this email by providing the following information.
Specific Product Name and Size (quantity):
Lot Code (embossed in bottom panel of box):
This additional information is valuable and enables us to continue to monitor and evaluate our products.
Once we hear from you with this additional information, we will be happy to send you an appropriate replacement to a provided address.
We appreciate your bringing this matter to our attention and look forward to hearing from you again soon.
After providing them with the additional information, 5 calendar days later, I got a package in the mail with 3 boxes of 10 packs of Breathe Right and a couple of coupons ($1 and $1.50 off).
Considering how big Breathe Right’s parent company GlaxoSmithKline is, their response was pleasantly timely and responsive. I’m very happy with my treatment.
Is anybody else having this problem with their Breathe Right?