After my email confirmation with Edward Gaa, their VP of Sales and Marketing, AND a conversation over the phone with their customer service rep, that they will no longer have me on this rediculous opt-out list, I felt this was finally resolved.
But I noticed a new link in the administration screen of my account that would let me opt-out of their mailing programs. Sure enough, it showed that I was still on ALL 4 of their mailing lists. What a joke. No matter. I calmly clicked on all 4 choices and opted out of all of them. Nice. Problem solved. So I thought.
Keep reading. Yes, it’s hard to believe, but after all the complaints, changing the settings on their website, and calls I’ve gone through over the last year with Globat, they have the balls to send me yet another opt-out upgrade program for $49.95 for an online website WYSIWYG editor that I would never use in a million years.
But this time, it comes with the following message:
= = = Important: This Is an Automatic Upgrade = = =
Since we began our upgrade program, we have received lots of feedback from our customers who only heard about these upgrade promotions too late or through a friend. Many customers then suggested that we utilize an automatic upgrade process along with some form of an additional incentive to initiate these upgrades. Well, we have listened to your feedback and we are acting on it!
It’s impossible, I know. They are actually trying to convince me that their customers are knocking down their doors for this opt-out automatic upgrade program that they continue to use to rip off their customers. Is this not illegal?! If not, it should be.
To me, this is like a robber, trying to convice me that other people convinced him that we all wanted to be robbed. It’s so disingenuous on so many levels, I don’t even know where to start.
First off, let’s see those feedbacks from customers who wanted this feature. I want to see them. All of them. With the names of the people and their email addresses. Oh, you don’t have it available? No, kidding.
Hey! But what about those settings I set in my online account with Globat? What happened? Take a look.
WTF!!!??? As you can see, somehow ONLY the “Marketing E-mails” and “Automatic Upgrade Program” opt-out boxes are no longer checked. Isn’t that just amazingly convenient that just those 2 options are now checked off.
It would have been a little less creepy if all the 4 boxes were checked off. Then, I might have thought their database “accidentally” got cleared out. But when only the top 2 are checked off, then I know it was on purpose. Bastards. I hate them. I hate them with a passion.
No, it didn’t cost me anything (this time). Yes, it was just a few minutes of my time to read the stupid email and opt-out of the useless upgrades for $49.95. But that’s not the point.
The point is, Globat is ripping their customers off and I’m sure many of them don’t even know it, Moreover, they have no understanding of what customer service is about.
Well, I’ve already opened a new account at 1and1.com. I have until May to move all my data over. It’s a lot of work to move. But there’s no way in hell I’m giving Globat another penny. Not one penny. That would be rewarding them for running their business so badly. And I surely don’t want to do that.
More rants: Globat nightmare Part 5 – The final countdown