After being charged for an upgrade that I didn’t want, I emailed globat and Edward to complain about it, and got the following email from globat:
Dear Valued client,
Thank you for contacting Globat.com.
Sorry for the inconvenience.
Please be advised that the upgrade was already canceled and refund will be to post within 48-72 hours. Thank you for your patience.
Should you have any further billing questions, please do not hesitate to email us at firstname.lastname@example.org.
Globat Billing Support
www.Globat.com Web Hosting Made Easy®
I really like the “Dear Valued client” opening to this email. It’s a step above “Dear Sucker.” We’ll see if the refund really comes or not. I see exactly what globat CEO Ben Neumann is talking about when he says “customer service is the most important factor influencing your success.” How true his words are.
I’ve already found an alternate hosting company called 1and1.com which has the same features that I need. Unfortunately, my godaddy.com account doesn’t have what I need. Otherwise, it would be even easier to switch.
More rants: Globat nightmare part 5